At Parke Clothing Us, we aim to ensure customer satisfaction. Please review our Exchange Policy carefully before placing an order.
1. Exchange Eligibility
We offer exchanges only under the following conditions:
- You received a defective or damaged item
- You received an incorrect item (wrong product, size, or color sent by us)
Exchange requests must be submitted within 7 days of delivery.
2. Non-Exchangeable Items
We do not accept exchanges for:
- Items that have been worn, washed, or used
- Items damaged due to customer handling
- Items requested for exchange due to size or color selection errors by the customer
- Sale or clearance items
- Requests made after 7 days of delivery
3. Exchange Process
To request an exchange, please contact us at:
Email: support@parkeclothingus.com
Include:
- Order number
- Reason for exchange
- Clear photos of the item (showing defect or error)
Our support team will review your request and guide you through the next steps.
4. Exchange Approval
- Once approved, we will arrange a replacement item
- Exchanges are subject to product availability
- If the item is out of stock, we may offer a refund or store credit
5. Shipping for Exchanges
- We cover shipping costs only if the error is from our side
- Customers are responsible for shipping costs if the issue is not due to our mistake
- We are not responsible for lost or delayed exchange shipments
6. International Orders
For international exchanges:
- Customs duties or taxes (if applicable) are the customer’s responsibility
- Delivery times may vary due to customs clearance
7. Final Sale
Approved exchanges are considered final once the replacement item has been shipped.
8. Contact Us
If you have any questions regarding our Exchange Policy, contact us at:
Brand: Parke Official Clothing Us
Email: support@parkeclothingus.com
